Refund Policy

1. Refund Eligibility (Within 1 Hour)

You are eligible for a full refund if you meet ALL of the following conditions:

• Time Limit: You request a refund within 1 hour of the purchase time.
• Course Progress: You have watched less than 10% of the total course video content.
• No Certificate: You have not downloaded or requested a certificate of completion.

2. How to Request a Refund

To request a refund within the 1-hour window, please follow these steps:

1. Send an email to refunds@buildskillacademy.in with the subject line "Refund Request – [Your Order ID]".
2. Include your full name, registered email address, course name, and order ID.
3. Our support team will process your refund within 24 hours of receiving your request.
4. The refund will be credited to your original payment method within 5-7 business days.

3. What Happens After 1 Hour?

If you request a refund after the 1-hour window has passed, your request will be automatically rejected. After 1 hour, all sales are considered final and non-refundable.

• No Refunds: We do not offer refunds for any reason after 1 hour has passed.
• No Exceptions: This policy applies to all courses, subscriptions, and digital products.
• Technical Issues: If you experience technical issues after 1 hour, our support team will help resolve them, but no refund will be issued.

4. No Refunds for Subscriptions

• Monthly and yearly subscription fees are non-refundable after the 1-hour window.
• You may cancel your subscription at any time, but you will not receive a refund for any unused portion.
• You will retain access until the end of your current billing cycle.

5. No Refunds for APK Downloads or Mobile App Purchases

• Any purchases made through our mobile application (Android APK) follow the same 1-hour refund policy.
• Refund requests must be made within 1 hour of the purchase time.

6. No Refunds for Franchise or Bulk Purchases

• Franchise partners and organizations purchasing courses in bulk must refer to their specific agreement.
• The 1-hour refund policy does not apply to bulk or franchise purchases.

7. Chargebacks & Disputes

• If you initiate a chargeback or dispute with your bank instead of contacting us for a refund, your account may be suspended.
• We will provide evidence of our 1-hour refund policy to the payment provider to contest any chargeback.
• We encourage you to contact us first to resolve any issues.

8. Summary Table

This table is for quick reference only. Please refer to the full policy above for detailed terms and conditions.

9. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Platform after any changes constitutes your acceptance of the new policy.

10. Contact Us

If you have any questions, concerns, or need assistance with a refund request, please reach out to us:

• Refund Requests: refunds@buildskillacademy.in
• General Support: help@buildskillacademy.in
• Phone: +91-8799708172
• Address: Buildskill Academy pvt Ltd, Kulesara, Noida, Greater Noida, Uttar Pradesh 201306 ·, India